Notice re OpenSSL cryptographic software (Heartbleed)

A serious problem has been identified in the OpenSSL cryptographic software library. This bug impacts the security of data on any system protected by the vulnerable versions of this software. Please note that only 1.0.1 and 1.0.2-beta releases of OpenSSL are affected, including 1.0.1f and 1.0.2-beta1.

What action is Claranet taking to safeguard its customers:

Claranet is currently patching all servers within its own infrastructure.

Claranet is also patching all servers for its managed application hosting customers.

For Claranet managed hosting customers, Claranet advises that if they use OpenSSL applications they apply patches as soon as possible. If you require assistance with this please contact our Service Desk.

For Claranet colocation customers, Claranet strongly advises customers patch their servers as soon as possible. If you require assistance with this please contact our Service Desk.

What other action should affected users take:

Users affected by the bug are advised to upgrade to OpenSSL 1.0.1g.

For those users who are not able to immediately upgrade, they can alternatively recompile OpenSSL with DOPENSSL_NO_HEARTBEATS.

RedHat users should upgrade to the patched version of 1.0.1e.

Please note:

There is a small possibility that this bug may already have been exploited. For this reason, Claranet also recommends that new, private keys be generated, along with revocation and reissue of SSL certs for any affected customers and users.

Further information about this issue can be found at: http://heartbleed.com/

Questions? Get in contact with us

Make a sales enquiry

Please fill out the form below with your sales enquiry and we'll get back to you as soon as possible. If you are looking for technical support please email solutionsupport@uk.clara.net

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We aim to respond to all email enquiries within 5 working days, but we usually respond within 24 hours.

Speak to a member of the team

Please give us a call on 0207 685 8000 between 09:00 - 17:30 Monday to Friday to speak with one of the sales team.

For small business enquiries, please call Claranet SOHO on 0800 640 8009

Looking for technical support? Our UK support team are available 24x7x365 to help on 0330 390 0500