Our Approach

Business is changing and so is the technology that drives it. Claranet's approach is built around four key elements:  Design, Build, Manage and Evolve. We focus on the customer life-cycle so that your service is up to date with new developments and changing requirements. 

• Design

  At the initial technical consultation, a Solution Architect will work with you to design a bespoke service, balancing business requirements against budgetary considerations. Our service designs are backed by industry-leading Service Level Agreements (SLA) to ensure a high quality service and continued uptime. For complex Managed Services, we provide a detailed Statement of Works (SOW), which ensures that your services are well defined and documented.  

• Build

  Our Service Management (SM) team will provide you with information about the build of your solution and ensure that the service fulfils your requirements and is delivered on time.

• Manage

  All customers are managed by our Solution Support team. Support is provided on a 24/7 basis, depending on the type of service you have. With a single-point of contact you will receive simple and fast incident resolution and a technical expert is always on-hand should any issues arise.

• Evolve

  A clear understanding of your business requirements and structured design process means that we are able to plan for the evolution of your requirements. Your Account Manager will re-engage with you and a Solution Architect to redesign and evolve your service when your needs change.