Airbus take advantage of Claranet's managed hosting services to guarantee a successful product launch

Airbus employs 57,000 people and produces a comprehensive range of commercial aircraft renowned for their efficiency, innovation, economy and safety. With training and customer support centres in France, USA and China; onsite support from 29 managers and 160 field officers; and 1,500 suppliers in 30 countries, Airbus relies on the speed, resilience and security of its IT infrastructure to ensure they deliver the best quality of service to their customers and suppliers.

Website availability is of paramount importance to Airbus. As one of the leading organisations in the aviation industry, their website needs to be available to customers and technical partners, 24 hours a day, 7 days a week. Airbus required a trusted managed hosting services provider to build a bespoke and reliable solution, tailored to their business needs. They chose Claranet to provide a resilient and secure platform for their four websites and sub-sites. When Airbus launched the A380 - the biggest airliner ever built, they received huge volumes of traffic to their websites. Claranet's reliable hosting infrastructure was able to withstand the demand, without the risk of down time.
 

Airbus required a highly reliable, resilient and tailored hosting solution

Operating four websites worldwide and dynamic sub-sites for special products or events, Airbus needed a reliable partner to build and manage a tailored managed hosting service to meet its unique online needs. They also required the ability to update their websites in real time.

Due to the sensitive nature of the aeronautic industry, Airbus's technical partners have to be highly reliable, expert and available at all times. This means they needed a hosting partner that would go beyond the basic requirements of the contract to ensure all parts of the site are online and working at all times. The high technical and service demands of the project led Airbus to turn to Claranet.

Improved infrastructure redundancy

Airbus outsourced the hosting and the management of its websites to Claranet. Claranet worked closely with Airbus to understand its IT requirements before designing, implementing and managing a tailored hosting platform based on three primary elements; improved infrastructure redundancy, dedicated data storage access and back-up systems and the ability to update content in real time.

To update content in real time, Claranet adapted the platform to be compliant with a worldwide cache solution and updated the Airbus websites using a tailored content management system (CMS). Claranet also developed a synchronisation system which stores website edits and updates before they are published.

Airbus found that the key advantage of our managed hosting service is the ‘pre-production' platform, which makes it possible for them to change and edit their websites with no risk of unavailability.

Infrastructure managed by a team of experts

A Technical Account Manager was provided as a main point of contact throughout the project. This personalised management enabled Airbus and Claranet to work closely together during the design, implementation and ongoing management of the hosting solution. The solution is managed by a team of expert project managers who are ITIL (Information Technology Infrastructure Library) certified - the world’s most respected qualification in the delivery of high quality IT services.

Our Technical Account Manager not only acts as the first point of contact on technical issues, his support often goes beyond technical assistance by advising us on various projects. The support staff and account management team have been helpful and responsive - even in the middle of the night. The pro-active monitoring of the server has proved very valuable, allowing us to troubleshoot any problems.

Shared storage for added flexibility

Claranet incorporated dedicated data storage and centralised data access provided through a NAS (Network Attached Storage) system, which enables Airbus to share storage between the back office, the pre-production platform and the front office.

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This system allows Claranet to quickly add new servers (if required), as there is no need to copy the website data across. A data backup system safeguards Airbus's business data, and a firewall is deployed as part of a security policy to defend their websites from online threats and attacks.

Claranet hosting platform reliable and available for A380 launch

Claranet's technical framework supports the most appropriate applications to meet Airbus's unique online needs. The principle benefit of the solution is that the Airbus website is available without interruption.

On the day of the Airbus A380's first public appearance, the website received more than 600,000 unique visitors. A further 750,000 visitors flocked to the website on the day of the super jumbo jet's maiden flight. The platform was designed to withstand such dramatic peaks in traffic. The solid and reliable technical framework was closely managed by a Technical Account Manager to ensure there was no degradation in customer experience. Despite this dramatic peak in web traffic, visitors to the Airbus website didn't experience any unavailability.

The close working relationship we have with our Technical Account Manager has helped foster a good relationship with our other web partners and create the feeling of a "virtual web team" around airbus.com. We have been working with Claranet and with our Technical Account Manager for several years now. We have developed a good working relationship, with mutual trust and understanding.

Airbus's Internet Manager

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