NetEvidence upgrades its hosting platform with a Claranet managed hosting solution

NetEvidence is a private network and application monitoring business headquartered near Guildford in Surrey, UK. Their flagship product, Highlight, is a reporting solution that provides unprecedented levels of visibility into network and application behaviour. Highlight is delivered using a Software as a Service (SaaS) model through network providers, such as Claranet, to augment their managed network or connectivity products.

As a SaaS product, it is important to NetEvidence that Highlight is available to its customers 24 hours a days, 7 days a week. They therefore required a secure and reliable hosting environment and looked to Claranet’s cloud managed hosting solutions. Through taking Claranet’s Managed Virtual Hosting service, NetEvidence have not only been able to reduce costs, but also allow their team to focus on growing its core business, rather than maintaining its existing infrastructure.

Limited flexibility with existing provider

In the early days of inception NetEvidence experienced challenges with their existing hosting service provider in terms of pricing and flexibility. As a result, NetEvidence decided to find the right hosting partner who could provide a platform to underpin the expansion of their business using pure cloud-based services.

As well as finding a more flexible service provider, NetEvidence also had demands for a hosting solution with a high availability Service Level Agreement (SLA), built-in scalability, high levels of support and a thorough understanding of NetEvidence’s business.


The right provider with the right expertise and resources

Finding the right managed hosting provider involved an extensive review of the market and providers’ capabilities.

Andy Scutt - Operations Director commented:

Through early conversations with many of the providers out there we were quickly able to discount them as they simply didn’t have the infrastructure required to provide the reliability and availability we needed.

We also learned that whilst many of the providers had the right infrastructure, they didn’t possess the internal resources or expertise needed to manage the service 24/7. Management is a really important focus for us as we want the autonomy to concentrate on our core competencies of software development and deployment in a stable, reliable environment. For us, we know what we want and what specifications to ask for, we just need a provider that can deliver.

We found Claranet very straightforward and easy to work with. Not only did they have the credentials and expertise we needed in order to trust them with the hosting of our SaaS products, but the team was extremely open and flexible in terms of the pricing and delivery and tailored the solution to meet our strict requirements.

Andy Scutt, Operations Director, NetEvidence

After a thorough evaluation of the market, NetEvidence chose Claranet as its hosting provider due to its guarantees around availability, its managed hosting expertise and solution flexibility. NetEvidence did not want to focus on IT management and wanted to focus on their core business; developing new and existing services.

As part of the hosting solution, Claranet worked with NetEvidence to migrate the existing infrastructure to Claranet’s environment before testing and the go-live. To ensure resilience, Claranet also provided the hosting platform across two data centres to guarantee business continuity and availability of the service.

Freedom to focus enabled NetEvidence to grow

Since outsourcing the service to Claranet, NetEvidence has been able to improve operational efficiency, simplify management and realise significant cost savings.

NetEvidence rely on giving their clients continual visibility into their network and application behaviours, and thus rely on Claranet’s hosting platform to deliver the service.

With the right hosting platform now in place we’ve been able to realise a cost saving of approximately 60 percent on recurring charges alone as well as improve our agility and reactivity. We’re much more adaptive now, which means we can launch new services quickly and easily knowing we have the platform in place to do so, backed up by Claranet’s management expertise.

Andy Scutt - Operations Director - NetEvidence

With its hosting and management in safe hands, NetEvidence has also benefitted from the ability to refocus its internal team on development and moving the business forward. This freedom to focus has also enabled the business to grow at 50 percent over the last 12 months.

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