Managed Services

Rely on our expertise, focus on your business

How a business uses and manages applications and data is fundamental to its success as they now touch every part of a business’ operations; from procurement and finance through to sales, marketing and HR. Customers and employee expectations regarding application performance, security and availability are at an all-time high.

Serving the 24 hour business

Keeping these applications running 24 hours is complex and requires a highly skilled workforce, systems and robust processes. For many companies, running these applications is increasingly seen as a distraction from strategic goals and they are looking for help and support.

Why choose Claranet for Managed Services?

  • Expert in managed services since 1996
  • Recognised as a leader by Gartner
  • Leverage with global vendors on your behalf
  • Dedicated to delivering local service in the UK

What is included in Claranet Managed Services?

Benefit from our continual investment in people and processes

  • IT architecture advice and solution design
  • IT infrastructure build, configure and test
  • IT infrastructure monitoring, alerting and reporting
  • 24x7x365 response and IT management
  • Feature rich service portal – Claranet Online
  • Service and account management
  • Vendor negotiation and management
  • Data centre management – power, space and cooling
  • Core network management
  • Security, business continuity and disaster recovery best practice
  • Service quality management

Download service overview PDF

Enhanced service

All Claranet managed services detail the standard service you can expect, offering clear SLA guarantees and terms of service. Your managed service can be enhanced in all areas of service, from solution design and assessment through to service management.

Claranet understands just how important IT is to our customers’ businesses. We take the trust that our customers place in us very seriously and are completely focused on ensuring that all elements of the services we provide continually reflect this understanding.”

Ian Furness
Operations Director, Claranet UK

Benefit from our continual investment in systems

  • Assessment and design tooling
  • Automation and scripting, CMDB
  • Advanced monitoring tooling
  • Analysis tools and accreditation
  • Reporting and analysis tools
  • Data centre infrastructure, power and security
  • Network infrastructure including DoS protection built-in

How we work with you

Design

We take the time to listen and understand your business and your personal and IT objectives. By understanding your challenges we can work with you to design a tailored service to meet your needs. By using common service ingredients and proven processes we speed up deployment times while maintaining quality.

Build

Our service delivery team manage the implementation and delivery process working closely with your internal teams. We take pride in ensuring your solution is delivered correctly and to the agreed schedule.

Manage

Your technical support is managed by our service operations team who provide a proactive, ITIL aligned, service around the clock. You receive a single point-of-contact, providing fast response and clearly defined ownership. A technical expert is always on-hand should any issues arise.
Our account teams are focused on understanding your organisation and make sure that you get the service you need.

Evolve

Circumstances and objectives change. Working with an understanding of your business and new technologies, our teams are available to work with you on your strategic planning and roadmap development.

Managed Services business benefits

Our Managed Services give you the reliable level of customer service that you expect and need.

Business Benefit of data sovereignty

Data sovereignty

Our services are delivered from UK data centres

Business Benefits of security and protection

Security

Access a level of security that would not be viable to achieve on your own

Business Benefit of focus

Focus

Free up your team to focus on growing your business

Questions? Get in contact with us

Make a sales enquiry

Please fill out the form below with your sales enquiry and we'll get back to you as soon as possible. If you are looking for technical support please email solutionsupport@uk.clara.net

Fields marked with a * are required

We aim to respond to all email enquiries within 5 working days, but we usually respond within 24 hours.

Speak to a member of the team

Please give us a call on 0207 685 8000 between 09:00 - 17:30 Monday to Friday to speak with one of the sales team.

For small business enquiries, please call Claranet SOHO on 0800 640 8009

Looking for technical support? Our UK support team are available 24x7x365 to help on 0330 390 0500