Guaranteed IT Services
Your hosting and network services are reinforced by business relevant Service Level Agreements.
Sales Enquiries 0845 355 2000
Consumer Terms and Conditions
The terms and conditions applicable to our consumer services (known collectively as the "Terms and Conditions") incorporate and consist of the following:
- these Claranet consumer terms and conditions ("Standard Terms");
- the relevant service and price terms and conditions (which can be accessed by the links below) ("Specific Terms"); and
- any relevant special-offer and price terms set out on the Online Signup Page that you completed when requesting our services ("Special Terms").
The Terms and Conditions, which came into effect from 24th April 2007, govern our consumer services. If there is any contradiction between the Standard Terms, the Specific Terms and the Special Terms, each will apply in the following order of precedence: Special Terms, Specific Terms, Standard Terms.
The Specific Terms can be accessed through the following links:
FreeTime12, FreeTime20, FreeTime35 and FreeTime80
FreeTime Anytime
FreeTime Anytime Business
FreeTime Unlimited
One for All
MadeSafe
Borderscout Spam and Antivirus Scanning
Claranet News & Mail
Claranews
Clarahost Light
Clarahost Starter
Clarahost Soho
Clarahost Enterprise
Clarahost Professional
Clarahost Advanced
ClaraMax Home
ClaraMax Home Offpeak
ADSL 512 and ADSL 1/2 MB
ClaraCall
ClaraPlus
LightUser
FreeTime Weekend
Premium Service
Standard Service
You must agree to these Terms and Conditions before accessing any of our services. By opening an account with us, or accessing our services, you indicate your acceptance of these Terms and Conditions and agree to be bound by them. If you do not agree with these Terms and Conditions, you should cancel any account set up.
In these Terms and Conditions, "your Service" means all the services to be provided by us to you as set out on the Online Signup page, and "we" "us" and "our" means Claranet Limited.
Standard Terms
1. Supply
1.1 These Standard Terms apply to our provision and your use of your Service, along with any equipment we provide to you in connection with your Service.
1.2 We reserve the right to alter or withdraw your Service at any time, on giving you prior warning.
1.3 We will provide your Service and deliver any equipment to the UK address you give us, unless the Specific Terms indicate otherwise.
1.4 If this Service is intended to last for a minimum period or a specific subscription period, details will be set out on the Online Signup Page or the Specific Terms. The minimum or subscription period will start on the date that we provide your Service to you, unless we indicate otherwise.
1.5 We list availability information for our services on our site: www.uk.clara.net ("our site"). Beyond what we say on our site, we cannot be more specific about the availability of our services. As we process your order, we will inform you by e-mail if your Service is unavailable.
2. Paying for your Service
2.1 Please see the Specific Terms for the charges specific to your Service.
2.2 You agree to pay all charges for your Service and any equipment provided to you, including any charges for late payment. Your method of payment will be either as set out in these Terms and Conditions or as we otherwise agreed with you. We reserve the right to have you pay all sums due under these Terms and Conditions on demand.
2.3 Accounts in default may be charged interest on the outstanding balance at 4% per annum above HSBC's base lending rate from time to time. All payments due under these Terms and Conditions shall be made by you in full without any right of set off by you.
2.4 All sums due to us under these Terms and Conditions are quoted exclusively of Value Added Tax or other applicable taxes which may from time to time be charged in accordance with the relevant regulations in force at the time and shall be paid by you.
2.5 We reserve the right to suspend or end your Service immediately in the event of any default in payment by you although we will generally not do so until 28 days after the due date for payment (21 days if you pay monthly), unless the Specific Terms say otherwise.
2.6 All subscription charges are due in advance.
2.7 Your bills will posted to a section of our site which is password protected, and from which you will be able to download each bill. You agree to pay the charges as soon as your bill falls due. You may also need to pay a deposit or a payment upfront before you can receive the service or goods - any such requirement will be set out in the Specific Terms or the Special Terms for your Service.
3. Using your Service
3.1 You must use your Service in accordance with our Acceptable Use Policy and any reasonable instructions that we may give you from time to time. A breach of our Acceptable Use Policy will constitute a material breach of these Terms and Conditions and shall entitle us to end our agreement with you under clause 7.2.
3.2 You must not (or authorise or permit any other party to) use your Service for the transmission of any material which is in violation of any law or regulation or which is defamatory, menacing, obscene, in breach of third party intellectual property rights (including copyright) or in breach of trade secrets. Any breach of this clause will be deemed to be a material breach of our agreement with you and shall entitle us to end our agreement under clause 7.2. Whether you are aware of the content or illegality of any material so transmitted or not shall be irrelevant to this clause.
3.3 In addition to our other rights, we may suspend your Service without notice with immediate effect if in our reasonable opinion you are in breach of these Terms and Conditions or have acted inconsistently with the spirit of these Terms and Conditions. In particular, in addition to our other rights, we may suspend your Service without notice with immediate effect whilst we investigate any allegation that you are breach of our Acceptable Use Policy or clause 3.2
3.4 You acknowledge that we are unable to exercise control over the content of the information passing over our network and/or our services, and we hereby exclude all liability of any kind for the transmission or reception of infringing information of whatever nature.
3.5 You agree that any content, software or other copyright material we supply to you is for your own private use and you must not copy, change or publish the material or supply it to any person or use it for any business purpose.
3.6 If you have an internet access service from us, you accept that you are using the internet at your own risk. You are responsible for making sure any equipment you use to access your Service is protected against viruses.
3.7 If your Service gives you content or software licensed by others who ask you to accept their terms of use, you must observe these terms.
3.8 We reserve the right to delete all email from a mailbox if it remains unaccessed for a period exceeding 120 days and to bounce any new mail destined for that mailbox until such time as the account is logged into.
4. Security and Data Protection
4.1 You are responsible for maintaining the confidentiality of your username and password and may not release them to any third party. You are fully responsible for all activities which occur under your username and password. Other users of your username and password shall be bound by these Terms and Conditions as if they were you. You agree to immediately notify us of any unauthorised use of your username or password or any other breach of security of which you become aware.
4.2 Please see our Privacy Policy for information on how we collect, store and deal with your personal data.
5. Suspending your Service
5.1 We may, without ending our agreement, suspend provision of your Service in whole or in part until further notice with immediate effect if we:
5.1.1 have reason to end this agreement in accordance with Clause 7;
5.1.2 are obliged to comply with an order, instruction or request of Government, an emergency services organisation, or other administrative authority; or
5.1.3 need to carry out work relating to upgrading or maintenance of our network but providing that we have given you a reasonable period of notice practicable in the circumstances.
5.2 If, as a result of an event described in clause 5.1, we decide to suspend your Service, we still reserve our right to end our agreement with you at a later stage (whether in connection with the same event or not), in accordance with these Terms and Conditions.
6. Our responsibility
6.1 We cannot and do not guarantee that your Service or the equipment we provide to you will be error or fault-free.
6.2 Unless the Specific Terms or Special Terms provide otherwise, we have no responsibility to pay you compensation for any loss that could not have been reasonably foreseen, including for financial loss or loss of data.
6.3 Except as set out in clause 6.4 and 6.5, we will not, in any 12-month period, pay you more in compensation than the amounts received from you in payment for your Service in the 12 months preceding a claim (even if we have been negligent), unless the Specific Terms or Special Terms say otherwise.
6.4 We will be liable for loss or damage you suffer to your physical property arising from our negligence up to a maximum amount of &500,000 in any 12 month period.
6.5 We do not limit or exclude our liability for death or personal injury caused by our negligence, for fraud or for any other matter for which liability cannot be excluded or limited by law.
6.6 Nothing in this Clause 6 affects your legal rights relating to faulty or incorrectly described equipment.
7. Term of your Service
7.1 The agreement between us will be formed when we send email confirmation to you of our acceptance of your order (as specified in the Online SignUp Page). The term (including any minimum or subscription period) shall begin when we inform you that your Service is installed and ready for use. This agreement will continue and payments will be taken according to these Terms and Conditions until you request cancellation or if we decide to end our agreement according to these Terms and Conditions.
Our rights
7.2 We (without prejudice to our other rights) may end our agreement with you and cancel your Service immediately if:
7.2.1 you breach any clause under these Terms and Conditions;
7.2.2 we are obliged to comply with an order, instruction or request of Government, an emergency services organisation, or other administrative authority, to cease to provide your Service;
7.2.3 you breach our Acceptable Use Policy; or
7.2.4 the provision of your Service would give rise to or cause disruption to the services offered by us to our other customers.
7.3 We can also end this agreement for any reason on giving you a minimum of 30 days' notice at any time.
Your rights
7.4 You may end your agreement with us and cancel your Service:
7.4.1 by law, within 7 working days from the day following the day on which we send you an email confirming acceptance of your order by sending to us an e-mail, letter or fax to the email address, address or fax number specified in clause 8.11. You should note that where you have requested us to provide your Service within the 7 working day period referred to above, your right to cancel shall automatically end when we start to perform your Service. As soon as we receive notice of your cancellation of your order on the basis set out in this clause, we will refund the relevant part of the purchase price in respect of the cancelled order.
7.4.2 unless the Specific Terms state otherwise, after the expiry of the minimum period for your Service (where a minimum period is applicable, this will be set out in the Specific Terms or the Special Terms.), at any time on giving us 30 days' written notice to us by e-mail, letter, or fax to the email address, address or fax number specified in clause 8.11.
7.5 If we have provided any equipment to allow you to use your Service, you agree to return it, following our instructions and at your cost. We will not refund any payment you have made for the equipment, except as set out in clause 7.6. If we have to collect the equipment, we may charge you our reasonable costs for doing so.
7.6 If you cancel your order under clause 7.4.1, you agree to return any equipment we have sent you, following our instructions and at your cost. We will refund any payment you have made for the equipment. If we have to collect the equipment, we may charge you our reasonable costs for doing so.
7.7 Where you return any equipment to us because it is faulty, we may test the equipment. If we find the equipment is faulty and is still covered under the manufacturer's warranty, then we will replace it at our cost. If we find the equipment is not faulty, we will send it back to you and we may charge you our costs for the testing and postage. This does not affect your legal rights relating to equipment which is faulty or wrongly described.
On ending the agreement
7.8 In the event of termination, whether initiated by you or us;
7.8.1 no refunds will be given on subscription charges, whether monthly, quarterly or annual, unless the agreement is terminated under Clause 7.4.1 or where we have terminated your agreement under Clause 7.3 during the minimum term or subscription period, in which case we will refund any unused portion of such subscription charges after we have deducted any money you owe to us;
7.8.2 cancellation charges may be payable by you as set out in the Specific Terms;
7.8.3 you shall immediately cease to make use of your Service and return our equipment to us at your cost, unless we specify otherwise in these Terms and Conditions; and
7.8.4 we will cease to provide your Service and certain consequences will flow from such termination including without limitation deletion of emails within your mailboxes.
8. General
8.1 Other than in relation to your obligation to make payments to us, neither party shall be liable in respect of any breach of this contract due to any cause beyond its reasonable control including but not limited to acts of God, flood, lightning or fire, industrial action, act or omission of Government or other competent authority, riot, war or act or omission of another party for whom that party is not responsible.
8.2 From time to time we may need to change these Terms and Conditions. We will publish details of such changes on our site and/or may inform you by email. We shall have the right to modify these Terms and Conditions at any time. It is your responsibility to check these Terms and Conditions for changes and to check for changes published on our site and we will not be responsible for any failure by you to do so. We will also endeavour to let you know about a price increase, or a significant change to these Terms and Conditions that we believe is likely to cause you significant disadvantage one month before it happens.
8.3 We reserve the right to refuse to accept orders for any reason. Where we do refuse to accept your order we will inform you by email that we will not accept your order.
8.4 These Terms and Conditions are governed by and shall be construed in accordance with the laws of England and Wales and you hereby submit to the exclusive jurisdiction of the English Courts.
8.5 These Terms and Conditions represent the entire agreement between the parties.
8.6 You must not assign or purport to assign or otherwise deal with any of your rights and obligations hereunder, except if expressly agreed in writing by us.
8.7 We shall have the right to assign, sub-contract or otherwise deal with all or any of our rights and obligations under these terms and conditions to any third party.
8.8 By creating an account with us, you hereby acknowledge that you have read and accepted these Terms and Conditions.
8.9 Any notice given by us to you under these Terms and Conditions will be given either by email or by a message on our site.
8.10 We will try to resolve any disputes that you may have with us. However, if we cannot resolve any dispute between us, we are registered with the Communications and Internet Services Adjudication Scheme (CISAS) and you may apply to CISAS for the matter to be resolved under the rules of the scheme. Full details of how to apply are available at www.cisas.org.uk. If we are still unable to resolve the dispute, you should contact the Internet Service Providers' Association ("ISPA UK") (www.ispa.org.uk). ISPA UK is the UK's Trade Association for providers of internet services.
8.11 All written notices referred to in clauses 7.4.1 and 7.4.2 should be sent: By post to 21 Southampton Row, London WC1B 5HA; by fax to 0845 255 1001 or by email to: cservices@clara.net
Specific Terms
FreeTime12, FreeTime 20, FreeTime35 and FreeTime80
Description of your Service:
FreeTime12: Unlimited web access plus 12 free hours of off peak Internet call time per month (6pm - 6am); Technical support, 9am to 9pm Monday to Saturday; includes an email account access to Claranet News and Mail and 50 MB of web space.
FreeTime20: Unlimited web access plus 20 free hours of off peak Internet call time per month (6pm - 6am); Technical support, 9am to 9pm Monday to Saturday; includes an email account access to Claranet News & Mail and 50 MB of web space.
FreeTime35: Unlimited web access plus 35 free hours of off peak Internet call time per month (6pm - 6am); Technical support, 9am to 9pm Monday to Saturday; includes an email account access to Claranet News & Mail and 50 MB of web space.
FreeTime80: Unlimited web access plus 80 free hours of off peak Internet call time per month (6pm - 6am); Technical support, 9am to 9pm Monday to Saturday; includes an email account access to Claranet News & Mail and 50 MB of web space.
Pricing for your Service:
FreeTime 12: A fixed monthly rate of £4.99 inclusive of VAT or a fixed annual rate, payable in advance, of £39.99 inclusive of VAT. Usage charges after usage of the allocation of free monthly calls are prepaid as specified under the heading "Additional Charges".
FreeTime20: A fixed monthly rate of £7.99 inclusive of VAT or a fixed annual rate, payable in advance, of £60.00 inclusive of VAT. Usage charges after usage of the allocation of free monthly calls are prepaid as specified under the heading "Additional Charges".
FreeTime35: A fixed monthly rate of £14.99 inclusive of VAT. Usage charges after usage of the allocation of free monthly calls are prepaid as specified under the heading "Additional Charges".
FreeTime80: A fixed monthly rate of £29.99 inclusive of VAT. Usage charges after usage of the allocation of free monthly calls are prepaid as specified under the heading "Additional Charges".
Additional Charges:
Peaktime calls are from Monday to Friday between 06:00 and 18:00 UK time, Off-peak weekday calls are from Monday to Friday between 00:00 and 5:59 and between 18:00 and Midnight and Weekend calls are from midnight Friday to 23:59 Sunday . Public and Bank holidays are treated as normal days. Your free time allocation is set to the amount of free time for the package you have chosen at the beginning of your billing month.
Where you have a remaining positive free time allocation, calls made during daytime will incur a charge up to the free time allocation of 3.8 minutes for each minute spent on-line. Your credit or debit card will be debited with prepayments of £10 when your free time allocation falls to zero, which will be credited into your FreeTime call balance for future usage. Your credit or debit card will be debited with top-up prepayments of £10 when your FreeTime call balance falls below £3.
Usage charges under the FreeTime service will be debited from your prepaid account as usage occurs. Usage charges are treated separately to subscription charges. Usage charges will be calculated on a per call basis. Usage charges (after the allocation of free calls has been used) are 3.16 Pence per minute including VAT for daytime calls, 1.192 Pence per minute including VAT for evening calls, 0.8 Pence per minute including VAT for weekend calls. The minimum call length is five minutes.
All calls under five minutes will be charged as if they were five minutes long. The charge per call will be rounded up to the next tenth of a penny. If you dial an 0845 access number instead of the 138120 FreeTime number, the usage will not be treated as FreeTime usage and will not benefit from FreeTime usage charges, and will be billed to you as a local call by your telecom provider.
Other matters:
You must have a BT phone line to use these FreeTime accounts.
FreeTime Anytime
Description of your Service:
120 hours a month of web access anytime of the day or night including free calls for internet access at any time; No restrictions to online services such as IRC, ICQ and Kazaa; Technical support, open 9am to 9pm Monday to Saturday; Comprehensive newsgroup coverage; Access to online gaming servers; POP3 e-mail address; and 50MB webspace
Pricing for your Service:
A fixed monthly rate of £14.99, inclusive of VAT.
Other matters:
We will provide one modem and line for every ten customers on the service. This service is not intended to offer a permanent connection, you will share a pool of modems in the ratio of ten customers to one modem. We reserve the right to ask customers whose usage of the service is not appropriate for such a ratio (that is, much greater usage than one tenth) to upgrade to a service with a lower user to modem ratio.
You must have a BT phone line to use this FreeTime account.
FreeTime Anytime Business
Description of your Service:
360 hours of Internet access anytime of the day or night; 5:1 user-to-modem ratio; Unlimited e-mail addresses; Comprehensive newsgroup coverage; Technical support, open 9am to 9pm Monday to Saturday; No restrictions to online services such as IRC, ICQ and Kazaa; Access to online gaming servers; and 50MB webspace.
Pricing for your Service:
A fixed monthly rate of £27.49 inclusive of VAT
Other matters:
We will provide one modem and line for every five customers on the service. This service is not intended to offer a permanent connection, you will share a pool of modems in the ratio of five customers to one modem. We reserve the right to ask customers whose usage of the service is not appropriate for such a ratio (that is, much greater usage than one fifth) to reduce their usage. We reserve the right not to renew the Anytime Business service should the usage remain in excess of the ratio.
FreeTime Unlimited
Description of your Service:
Unlimited internet call time between 6pm and 2am every weekday and from 6pm on Friday to 2am on Monday.
Pricing for your Service:
A fixed monthly rate of £9.99 inclusive of VAT including free calls for internet access all weekend and every evening (6pm - 2am). Usage charges outside these periods are prepaid as follows: If you dial an 0845 access number instead of the FreeTime number 138120FreeTime, the usage will not be treated as FreeTime usage and will not benefit from to FreeTime usage charges. If you dial the FreeTime access number 138120 outside weekends and evenings (6pm - 2pm), usage charges will be billed as specified under the heading "Additional Charges".
Other matters:
FreeTime Unlimited does not include an allocation of free calls for internet access outside weekends and evenings. FreeTime Unlimited does not include access to certain on-line services, including Kazaa, Real Player, ICQ, online gaming and telnet.
One for All
Description of your Service:
1p a minute for all daytime, evening & weekend Internet calls; POP3 e-mail address; Technical support, 9am to 9pm Monday to Saturday; Unlimited Web access; and 50MB Webspace.
Pricing for your Service:
£6.99 per month inclusive of VAT. Usage charges prepaid as follows: Your credit or debit card will be debited with prepayments of £10 when a One for All account is opened or the balance remaining falls below £3. Usage charges under the One For All service will be debited from your prepaid account as usage occurs. No refunds will be given on the first £10 charged to your credit or debit card. Usage charges are treated separately to subscription charges.
Usage charges will be calculated on a per call basis. All calls will be charged at a rate of 1 Pence per minute. There will also be a 4 Pence minimum charge per call. The charge per call will be rounded up to the next tenth of a penny.
Other matters:
You must have a BT phone line to qualify for One for All.
MadeSafe
Description of your Service:
Chatroom blocker and filter; Program shut down protection; 360 degree Upgrade and Services; Companion Security Player; Keyword Searching; Parental Override; Privacy Code; and URL filter.
Pricing for your Service:
£29.99 inclusive of VAT (Total Price)
Borderscout Spam and Antivirus Scanning
Description of your Service:
A fully managed anti-virus and spam filtering service that scans incoming and outgoing email before it arrives in your mail box. Includes a simple user interface; Detailed usage statistics; Easy to set user preferences; Increased control on incoming email; Ability to set up black and white lists; Ability to view quarantined emails; and Increased anti-virus protection.
Pricing for your Service:
£2.35 inclusive of VAT per email address per month. Payment for full 12 months must be made upfront, (being £28.20 inclusive of VAT per email address).
Other matters:
Minimum 12 month term.
Claranet News & Mail
Description of your Service:
Email account; Unlimited email addresses (SMTP/POP Mail); Access to newsgroups (Text only); 10MB of webspace for your website.
Pricing for your Service:
£9.99 per year inclusive of VAT
Other matters:
Claranet News & Mail offers SMTP or relay authentication to customers wishing to use our outgoing email server when using an alternative Internet access provider.
Claranews
Description of your Service:
Comprehensive Usenet newsgroup coverage (50,000+ groups); Full access (inc posting) to news server from any internet account; Technical support, 9am to 9pm Monday to Saturday; POP3 Mailbox with unlimited email addresses; and Good retention timed for news articles.
Pricing for your Service:
Please click here
Other matters:
You will need an existing connection to the Internet and News reader software to access this service.
Clarahost Light (including Domain name registration)
Description of your Service:
1.0GB transfer limit per month; 10MB webspace; 10 POP Boxes; Full newsgroup access*; Email redirection; Email filtering; Email responders; POP3 email delivery; Web based email access; Account control Interface; **]; RAID hosting (Redundant Array of Independent Disks); Domain name registration (.co.uk, .com, .org, org.uk, .net); Group aliases; and FTP access.
Pricing for your Service:
£29.99 per year inclusive of VAT. This service is only available payable in advance. The term of the contract is 12 months
Other matters:
*This is only accessible if you:
(a) arrange internet access through Claranet; or
(b) purchase a Claranews account.
**Clarahost Light is a hosting service only.
Internet access must be arranged separately.
Emails may expire if your mail box is not accessed within any 120 day period in accordance with clause 3.8 of the Standard Terms.
Clarahost Starter
Description of your Service:
2.0GB transfer limit per month.; 50 MBs webspace; 20 POP Boxes; 50 SMS messages per month; Full newsgroup access*; Email redirection; Email filtering; Email responders; POP3 email delivery; Web based email access; Account control Interface; Group aliases; FTP access; Frontpage extension support; Graphical webstats on site traffic; Raw website access logs; Secure website hosting (SSL); RAID hosting (Redundant Array of Independent Disks); Default CGI scripts (includes guestbook, counter & formmail); Domain name registration (.co.uk, .com, .org, org.uk, .net).
Pricing for your Service:
£8.21 per month inclusive of VAT or £70.49 per year, payable in advance, inclusive of VAT. The term of the contract is 12 months
Other matters:
*This is only accessible if you:
(a) arrange internet access through Claranet; or
(b) purchase a Claranews account.
**Clarahost Starter is a hosting service only.
Internet access must be arranged separately.
Emails may expire if your mail box is not accessed within any 120 day period in accordance with clause 3.8 of the Standard Terms.
Clarahost Soho
Description of your Service:
3.0GB transfer limit per month; 100MB webspace; 50 POP Boxes; 75 SMS messages per month; Full newsgroup access*; Email redirection; Email filtering; Email responders; POP3 email delivery; Web based email access; Account control Interface; Group aliases; FTP access; Frontpage extension support; Graphical webstats on site traffic; Raw website access logs; Secure website hosting (SSL); Full CGI capability; UNIX shell account; Perl; C Compiler; PHP functionality; Business technical support; Website access control (password protected);; RAID hosting (Redundant Array of Independent Disks)l Default CGI scripts (includes guestbook, counter & formmail); Domain name registration (.co.uk, .com, .org, org.uk, .net).
Pricing for your Service:
£11.74 per month inclusive of VAT or £116.32 per year, payable in advance, inclusive of VAT. The term of the contract is 12 months.
Other matters:
*This is only accessible if you:
(a) arrange internet access through Claranet; or
(b) purchase a Claranews account.
**Clarahost Soho is a hosting service only.
Internet access must be arranged separately.
Emails may expire if your mail box is not accessed within any 120 day period in accordance with clause 3.8 of the Standard Terms.
Clarahost Enterprise
Description of your Service:
5.0GB transfer limit per month; 200MB webspace; 100 POP Boxes; 100 SMS messages per month; Full newsgroup access*; Email redirection; Email filtering; Email responders; POP3 email delivery; Web based email access; Account control Interface; Group aliases; FTP access; Frontpage extension support; Graphical webstats on site traffic; Raw website access logs; Secure website hosting (SSL); Full CGI capability; UNIX shell account; Perl; Mysql capability; C Compiler; PHP functionality; Business technical support; Website access control (password protected); ; RAID hosting (Redundant Array of Independent Disks); Default CGI scripts (includes guestbook, counter & formmail);Domain name registration (.co.uk, .com, .org, org.uk, .net);
Pricing for your Service:
£23.49 per month inclusive of VAT or £233.82 per year, payable in advance, inclusive of VAT. The term of the contract is 12 months
Other matters:
*This is only accessible if you:
(a) arrange internet access through Claranet; or
(b) purchase a Claranews account.
**Clarahost Enterprise is a hosting service only.
Internet access must be arranged separately.
Emails may expire if your mail box is not accessed within any 120 day period in accordance with clause 3.8 of the Standard Terms.
Clarahost Professional
Description of your Service:
10.0GB transfer limit per month; 500MB webspace; 200 POP Boxes; 300 SMS messages per month; Full newsgroup access*; Email redirection; Email filtering; Email responders; POP3 email delivery; Web based email access; Account control Interface; Group aliases; FTP access; Frontpage extension support; Graphical webstats on site traffic; Raw website access logs; Secure website hosting (SSL); Full CGI capability; UNIX shell account; Perl; Mysql capability; C Compiler; PHP functionality; Business technical support; Website access control (password protected);; RAID hosting (Redundant Array of Independent Disks); Default CGI scripts (includes guestbook, counter & formmail); Domain name registration (.co.uk, .com, .org, org.uk, .net).
Pricing for your Service:
£46.99 per month inclusive of VAT or £468.82 per year, payable in advance, inclusive of VAT. The term of the contract is 12 months
Other matters:
*This is only accessible if you:
(a) arrange internet access through Claranet; or
(b) purchase a Claranews account.
**Clarahost Professional is a hosting service only.
Internet access must be arranged separately.
Emails may expire if your mail box is not accessed within any 120 day period in accordance with clause 3.8 of the Standard Terms.
Clarahost Advanced
Description of your Service:
30.0GB transfer limit per month; 500MB webspace; 200 POP Boxes; 500 SMS messages per month; Full newsgroup access*; Email redirection; Email filtering; Email responders; POP3 email delivery; Web based email access; Account control Interface; Group aliases; FTP access; Frontpage extension support; Graphical webstats on site traffic; Raw website access logs; Secure website hosting (SSL); Full CGI capability; UNIX shell account; Perl; Mysql capability; C Compiler; PHP functionality; Business technical support; Website access control (password protected); RAID hosting (Redundant Array of Independent Disks); Default CGI scripts (includes guestbook, counter & formmail; Domain name registration (.co.uk, .com, .org, org.uk, .net).
Pricing for your Service:
£82.24 per month inclusive of VAT or £821.32 per year, payable in advance, inclusive of VAT
Other matters:
*This is only accessible if you:
(a) arrange internet access through Claranet; or
(b) purchase a Claranews account.
**Clarahost Advanced is a hosting service only.
Internet access must be arranged separately.
Emails may expire if your mail box is not accessed within any 120 day period in accordance with clause 3.8 of the Standard Terms.
ClaraMax Home 2GB, ClaraMax Home 10GB and ClaraMax Home 30GB
Description of your Service:
All ClaraMax Home services feature: Permanent internet connection 24/7; line speed of up to MB8MB calculated based on the service statistics over the course of the first ten days of connection; Simultaneous use of telephone, fax & PC; Instant access to email and web; Free 50MB webspace; Dedicated technical support; Unrestricted access to newsgroups; Incoming bandwidth - 288KB - 8128KB ** Outgoing bandwidth - 64KB - 832KB**; 50:1 Contention ratio.
Pricing for your Service:
ClaraMax Home 2GB - Set up fee of £58.75 inclusive of VAT, subscription fee of £19.99 per month inclusive of VAT or £239.88 per year, payable in advance, inclusive of VAT
ClaraMax Home 10GB - Set up fee of £58.75 inclusive of VAT, subscription fee of £29.99 per month inclusive of VAT or £359.88 per year, payable in advance, inclusive of VAT
ClaraMax Home 30GB - Set up fee of £58.75 inclusive of VAT, subscription fee of £34.99 per month inclusive of VAT or £419.88 per year, payable in advance, inclusive of VAT
Other matters:
All ClaraMax services require one micro filter per telephone socket, available from us at £11.75 inclusive of VAT. It is your responsibility to both supply and support the modem or router. **Incoming and outgoing bandwidth speeds may reduce by peak time usage & exchange distance. Broadband ADSL is currently not available in all areas throughout the UK. To check if an exchange near you is ADSL enabled please use the ADSL availability checker on our web site. Your Service is limited to a monthly download quota and we reserve the right to suspend your Service when the quota has been reached.
If you exceed your download limit, you will be unable to carry out further downloads until the next month or until you have purchased additional GBs online.
Additional download capacity may only be purchased in the following increments: 2GB for the Clara Max Home 2GB product; and 10GB for Clara Max Home 10GB and Clara Max Home 30GB products.
For Clara Max Home 2GB, each additional 2GB will cost £4.99. For Clara Max Home 10GB and Clara Max Home 30GB, the cost will be £9.99 for each additional 10GB. All these prices are inclusive of VAT
Termination:
If you terminate your product for any reason after 1 May 2007 you will be liable to a £50 termination fee.
ClaraMax Home Offpeak
Description of your Service:
Unrestricted access to the Internet at speeds up to 8MB, after 6pm during the week, and all weekend. We will install the fastest ADSL service your phone line will take (up to 8MB, though this is not guaranteed and is dependent on the quality of your line). There are no download limits and no port restrictions.
Pricing and Payment for your Service:
Set up fee of £58.75 inclusive of VAT. You can either pay annually, in advance, at a rate of £16.99 a month or quarterly at a rate of £17.99 a month. These prices are inclusive of VAT.
Other matters:
If you have an incompatible modem, you will need to upgrade your hardware before you can utilise the new Clara Max products. Broadband ADSL is currently not available in all areas throughout the UK. To check if an exchange near you is ADSL enabled please email cservices@clara.net with your telephone number and postcode.
Termination:
If you terminate your product for any reason after 1 May 2007 you will be liable to a £50 termination fee
ADSL 512, ADSL 1/2MB and ADSL 2MB offpeak
Description of your Service:
Permanent internet connection 24/7, line speed of up to 8MB calculated based on the service statistics over the course of the first ten days of connection; Simultaneous use of telephone, fax & PC; Instant access to email and web; Free 50MB webspace; Dedicated technical support; Unrestricted access to newsgroups; Incoming bandwidth - KB288KB - KB8128KB ** Outgoing bandwidth - 64KB - 832KB**; 50:1 Contention ratio.
Pricing for your Service:
ADSL 512 -Set up fee of £58.75 inclusive of VAT. Subscription fee of £29.99 per month inclusive of VAT
ADSL 1/2MB Set up fee of £58.75 inclusive of VAT. Subscription fee of £34.99 per month inclusive of VAT
ADSL 2MB offpeak - There is no set up fee for this service. You can either pay annually in advance at a rate of £16.99 per month or quarterly in advance at a rate of £17.99 per month. These prices are inclusive of VAT.
Other matters:
ADSL 512, ADSL 1/2MB and ADSL 2MB offpeak service each require one micro filter per telephone socket, available from us at £10 + VAT. It is your responsibility to both supply and support your modem or router. **Incoming and outgoing bandwidth speeds may reduce by peak time usage & exchange distance. Broadband ADSL is currently not available in all areas throughout the UK. To check if an exchange near you is ADSL enabled please use the ADSL availability checker on our web site.
All Claranet DSL products now have a specific download limit (with the exception of offpeak products). If a download limit was not originally allocated to you the download limit will be that of the highest priced Claranet DSL product currently available for your monthly rental. Should you exceed your monthly download limit you will be unable to carry out further downloads until the next month. Additional bandwidth is not available to purchase for these products.
Termination:
If you terminate your product for any reason after 1 May 2007 you will be liable to a £50 termination fee
ClaraCall
Description of your Service:
Unlimited Internet access
Pricing for your Service:
A fixed monthly rate of £8.99, inclusive of VAT or £99.00 per year, payable in advance, inclusive of VAT. Usage charges prepaid as follows: Your credit or debit card will be debited with prepayments of £20 when a ClaraCall account is opened or the balance remaining falls below £5. Usage charges under the ClaraCall service will be debited from your prepaid account as usage occurs. No refunds will be given on the first £20 charge to your credit or debit card. Usage charges are treated separately to subscription charges.
Usage charges will be calculated on a per call basis. Daytime calls from Monday to Friday between 06:00 and 18:00 UK time will be charged at 2.8 Pence per minute including VAT. Off-peak weekday calls from Monday to Friday between 00:01 and 5:59 and between 18:00 and Midnight will be charged at 0.9 Pence per minute including VAT.
Weekend calls all day Saturday and Sunday are charged at 0.5 Pence per minute including VAT. Public and Bank holidays are treated as normal days. There will also be a 4 Pence minimum charge per call. The charge per call will be rounded up to the next tenth of a penny.
Other matters:
This service has been withdrawn and is no longer available to new customers.
ClaraPlus
Description of your Service:
Unlimited Internet access on a local rate number.
Pricing for your Service:
£5.00 per month inclusive of VAT.
Other matters:
ClaraPlus Service does not include:
(a) a POP3 mailbox; or
(b) web space.
This service has been withdrawn and is no longer available to new customers.
Light User
Description of your Service:
If your Light User service commenced on or before 1 March 1998 you will receive 5 hours of Internet access per month on a local rate number. If your Light User service commenced after 1 March 1998 you will receive 3 hours of Internet access per month on a local rate number
Pricing for your Service:
A fixed monthly rate of £4.69 inclusive of VAT. Additional hours at an hourly rate of £1.73 inclusive of VAT (to be charged per minute or part thereof).
Other matters:
This service has been withdrawn and is no longer available to new customers.
FreeTime Weekend
Description of your Service:
Unlimited internet call time between midnight Friday and midnight Sunday.
Pricing for your Service:
A fixed monthly rate of £11.99 inclusive of VAT including free calls for internet access all weekend. Usage charges outside weekends are prepaid as follows: If you dial an 0845 access number instead of the FreeTime 138120, the usage will not be treated as Freetime usage and will not benefit from FreeTime usage charges. If you dial the FreeTime access number 138120 outside weekends, usage charges will be billed as specified under the heading "Additional Charges".
Other matters:
FreeTime Weekend does not include an allocation of free calls for internet access outside weekends. The maximum duration of any single connection on the number 138120 at the weekend is two hours, after which time the connection may be automatically ended. After being disconnected you will be able to reconnect.
Premium Service
Description of your Service:
Unlimited Internet access on a local rate dialup number. Includes 50MB of web space and POP3 email address
Pricing for your Service:
Fixed monthly rate of £11.63 inclusive of VAT or fixed annual rate, payable in advance, of £116.32 inclusive of VAT.
Other matters:
This service has been withdrawn and is no longer available to new customers.
Standard Service
Description of your Service:
Unlimited Internet access on a local rate dialup number. Includes 25MB of web space and POP3 email address.
Pricing for your Service:
Fixed monthly rate of £8.99 inclusive of VAT
Other matters:
This service has been withdrawn and is no longer available to new customers.
