Collaborate to innovate your customer experience

Service excellence

With industry-leading tools and methodologies, Claranet helps clients design, build, support and evolve the cloud-based services that help them to achieve their desired business outcomes. Claranet’s approach is to enable clients to take advantage of the convergence of IT and communications and the shift towards cloud computing, by focusing on the customer life-cycle and ensuring that the service is up-to-date with new developments and changing requirements.

Claranet ran technical workshops to determine how their team could cater to our needs. Together we devised key boundary markers in terms of responsibilities for maintenance and support… [Their] support and expertise has also eliminated the need for heavy involvement of the in-house team in maintenance upgrades and patching.”Andrew Button - Infrastructure Manager - Connect Distribution

Design

At the initial technical consultation, a Solution Architect will work with you to design a bespoke service, balancing business requirements against budgetary considerations. Our service designs are backed by industry-leading Service Level Agreements (SLA), to ensure a high quality service and continued uptime. For complex Managed Services, we provide a detailed Statement of Works (SOW), which ensures that your services are well defined and documented.

Support

All customers are managed by our Solution Support team. Support is provided on a 24/7 basis, depending on the type of service you have. With a single point-of-contact, you will receive simple and fast incident resolution and a technical expert is always on-hand should any issues arise.

Build

Once your solution has been designed, our Service Management team will take over, to manage the procurement, implementation and delivery process. They take pride in ensuring that your solution is delivered on time and to requirements, and that it meets our exceptionally high standards.

Evolve

A clear understanding of your business requirements, along with a structured design process, means that we are able to plan for the evolution of your requirements. Your Account Manager will re-engage with you and a Solution Architect to redesign and evolve your service when your needs change.

This was a big project - yet despite the complexity of the implementation, the Claranet team was a dream to work with. What’s different about Claranet is that they do what they say they’re going to do, when they say they’re going to do it. The team is up-front and easy to work with. We have constant access to engineers and project managers, as well as the senior management team.”
James Pitt - Head of Infrastructure - Circle

Get in touch

We can build and manage a solution that suits your business needs. If you would like to find out more about our hosting and network services, please follow the link below to contact us.