Customer Support

 

Our commitment has always been to our customers and providing seamless customer care when they need it.

Charles Nasser, CEO, Claranet Group

We're big on customer care. As a mid-sized, independent company, we understand that businesses require a truly flexible and responsive service and we are not too big to provide it.

Claranet support teams are based in the UK so that we can effectively assist you with any questions you may have. Our processes are based on ITIL (Information Technology Infrastructure Library) ensuring that the support of your services is aligned to the current and future needs of your business.

Which Support Service Applies to You?

If you are unsure about which support number below applies to you and you have a dedicated Account Manager, please contact Claranet MSP Solution Support.

If you do not have a dedicated Account Manager or you are unsure, please contact Claranet Soho.

Claranet MSP

Solution Support
Enterprise and Corporate customers with Leased Lines, multiple broadband lines, managed hosting and MPLS Virtual Private Network services should email Claranet MSP Solution Support, the support team for the Managed Services Provider division

Claranet Soho

Small business and home customers with domain names or individual broadband lines should go to the Claranet Soho website

Overseas Support

If you have international services purchased through Claranet UK please call Claranet MSP Solution Support

If you have international services purchased outside of the UK, please locate the relevant local Claranet business on our group page