Outage

The issue with the DSL platform outage which caused VIA-NET and Netscalibur customers has now been resolved. This issue was caused when one of our upstream providers lost connectivity to Claranet Ltd.

We are experiencing an outage on the DSL platform which is affecting all our Netscalibur and VIA-NET customers only. Claranet Networks team are investigating the cause of this issue and will update soon on this outage.

This issue has now been resolved. We apologise for any inconvenience caused.

We are currently experiencing a problem with our DSL network, this will be affecting Freeuk, Via Networks and Netscalibur DSL connections.

The earlier DSL platform issue has now been resolved and the service continues to remain stable.

We are still experiencing issues with our DSL platform. Our Networks team are currently investigating and working to resolve this.

We are again experiencing some problems with our DSL platform and the engineers are currently investigating the fault.

The emergency reload of the DSL platform has now resolved the DSL connectivity issue.We apologise for any inconvenience caused.

Our engineers are performing an emergency reload of the DSL platform.

We are experiencing problems with our DSL platform which has caused a large amount of connections to drop.