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Email

Clarahost Frequently Asked Questions - Email

  • How can I check my email?
  • How big is my email inbox?
  • How can I redirect my email to another account?
  • How do I create an automatic reply to emails while I am on holiday?
  • Do you provide any spam filters?
  • I seem to be receiving email that is not addressed to me, why is this?
  • Why have I suddenly started to receive lots of "message delivery failed" emails?
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Message Labs

MessageLabs provides industry-leading services to guard against email threats such as viruses, spam, identity theft and targeted blackmail campaigns. Their services defend organizations against such dangers, allowing clients to control email content, and to secure communications in and out of their organization.

Infrastructure

This diagram illustrates how Messagelabs is integratedinto the Claranet system architecture:

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Borderscout Anti-Virus and Spam Filtering

Borderscout is a user configurable anti-virus and spam filtering service, which scans incoming and outgoing e-mails before delivering them to your mailbox.

Administratoring your Borderscout account

To administer scanning preferences for Borderscout enabled email accounts, you will need login via the Single User Login. This will require the full email address and password of the account you wish to maintain.

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Sending Email Using Another Provider

If you have an email account with us and connect to the Internet using another provider, in order to send emails using an email client e.g. Outlook Express you are required to use the providers outgoing (SMTP) server to send emails; e.g. for Blueyonder it would be smtp.blueyonder.co.uk

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Checking Your Email Online

Claranet's webmail interface enables you to access your Claranet email account from any internet-enabled computer, anywhere in the world. To utilize this service go to http://www.clara.co.uk/pop/, which will take you to our secure login page.

Username is your full e-mail address.

ie. username@clara.co.uk or username@yourdomainname

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Setting Up Mozilla Thunderbird

Thunderbird is a free email client offered by Mozilla (www.mozilla.com). The following is a simple guide to setting up your Claranet email account on Mozilla Thunderbird.

Using the Setup Wizard

If you are running Thunderbird for the first time and have not imported any settings from another email client, you will be presented with the "New Account Setup" window.

1) Ensure that you have Email account selected, then click on the "Next" button.

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Setting Up Eudora

1) If you are running Eudora for the first time and have not imported any settings from another email client, you will be presented with the "New Account Setup" window. Click Next.

2) Enter your name as you would like it to appear to recipients. Click Next.

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Setting Up Microsoft Outlook

1) Launch Microsoft Outlook, select Tools and then E-mail Accounts.

2) On the E-mail Accounts window, select Add a new e-mail accountand click Next.

3) For your server type, select POP3 and click Next.

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Setting Up Outlook Express

Launch Outlook Express and select the Tools menu, then click on Accounts.

1) Select Add, and then Mail to open the Email Wizard.
2) Insert your name as you would like it to appear to recipients, then click Next.

3) Type your email address in the box provided (in lower case), then click Next.

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Email - Frequently Asked Questions

  • How can I check my email?
  • How can I redirect my email to another account?
  • How do I create an automatic reply to emails while I am on holiday?
  • Do you have any spam filters?
  • I seem to be receiving email addressed to other people. Why is this?
  • Why have I suddenly started to receive lots of "message delivery failed" messages?
  • Read more
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