FAO: Rob Brown

Support Knowledge Base Search

For any support documents or questions you can search through our knowledge base by typing in your query in the search area below. The search pages listed below are the most popular questions or documents that have been searched for.

For orders made before the end of November, Claranet is offering *free install on 2mb private circuit(s), to help you meet the demands of your business. Call us today on 0845 355 2000 to take advantage of this great offer and find out how Claranet's IPVPN MPLS service, VPN:ng can help you focus on your core business, not your IT technology.

Send us your digital photos and you could win vouchers to spend at Jessops, the largest photographic retailer in the UK.

Top prize - £300
2nd prize - £50
3rd prize - £30

• Adding IT to the SME toolkit
  Financial Times, 09-07-08

• More Head Room
  Interview with Martin Saunders - June-2008
  CommsBusiness, 09-06-08

Critical business processes are becoming more dependent on technology and this means your business has large volumes of data which need to be safely stored and backed-up. Research has found that less than 50 percent of these data protection tasks are automated, making security one of the most labour-intensive responsibilities for your IT team. As your business grows, so does your application and data storage needs. Increasingly businesses are outsourcing these time consuming and complex processes to companies like Claranet.

Claranet has than 16 datacentre locations across the Group, each connected by its own fibre backbone with dual links in each location to assure redundancy. Our datacentres are designed to guarantee and optimise uptime for Claranet's own infrastructure as well as our customers.

We understand the issues of power and cooling in modern datacentres, operating a 50 per cent headroom policy for both power and connectivity. Client hosting facilities are underpinned by our Service Level Agreements (SLAs) which limit your risk.

Claranet understands how critical email is to business, so we offer a service with enterprise level email architecture at a small business price. Claranet’s Unified Email Service improves the service levels you provide to your email users and removes the risk of email downtime. It will also reduce your email management costs by up to 75%, allowing you to focus your resources on adding value where your business needs it most. How does your Business...