Business

Claranet are responsible for making all DNS changes that you require. This procedure is in place to ensure that maximum security is maintained when making alterations to your domain.

We will need to take security information from you, and the specific information we require depends on what domain you have with us. Please e-mail us at bsupport@clara.net, and we will be happy to tell you what information we require from you.

Alternatively, you can fax our business support team on 0845 245 0674. Please include all of the following information:

If you currently own a domain that is hosted with another company and you wish to move to Claranet, you will need to transfer your domain to us.

Transferring a .uk domain to Claranet

All .uk domains are managed using a tagging system. Each ISP is allocated a unique 'tag' by Nominet UK, the governing body that controls all such domains. Control of a domain can be given to another internet provider simply by changing the tag attached to the domain. Our tag is CLARANET (please note the capital letters).

• How can I check my email?
• How big is my email inbox?
• How can I redirect my email to another account?
• How do I create an automatic reply to emails while I am on holiday?
• Do you provide any spam filters?
• I seem to be receiving email that is not addressed to me, why is this?
• Why have I suddenly started to receive lots of "message delivery failed" emails?

• I have another domain name. How do I point it to my Clarant website?
• How can I see if people are visiting my website?
• Can people contact me through my webpage?
• How can people find my website?
• How do I make my own custom 404 (page not found) pages? How can I block certain countries from viewing my website? How can I stop people from linking directly to images and files on my website?
• Can I put streaming content on my website?

• How do I know how much web space I have used?
• What is a sub-domain?
• How can I get a receipt for my domain payment?
• What happens if I go over my bandwidth allowance?
• How do I make DNS changes?

How do I know how much web space I have used?

• How do I upload files to my web space?
• Where do I store files?
• Why is my webpage not displaying?
• Why can I not login to my web space?

How do I upload files to my web space?

This page will help you to start using your Clarahost package quickly and easily. Throughout this guide, please replace "yourdomain.com" with the domain you have registered.

Uploading

You can upload files to your webspace using FTP. We have created guides on the most popular FTP clients here to help you. If you would prefer to use Microsoft Frontpage, you can enable this through your domain management suite (DMS).

FTP (File Transfer Protocol) is the simplest way to transferfiles to and from web space via the internet.

FTP using Internet Explorer

1) Launch Internet Explorer, and enter the FTP hostname in the address bar. This takes the form of ftp://www.yourdomainname followed by .com, .co.uk or whichever domain extension you have chosen.

2) Enter your username and password when prompted.

MessageLabs provides industry-leading services to guard against email threats such as viruses, spam, identity theft and targeted blackmail campaigns. Their services defend organizations against such dangers, allowing clients to control email content, and to secure communications in and out of their organization.

Infrastructure

This diagram illustrates how Messagelabs is integratedinto the Claranet system architecture:

Borderscout is a user configurable anti-virus and spam filtering service, which scans incoming and outgoing e-mails before delivering them to your mailbox.

Administratoring your Borderscout account

To administer scanning preferences for Borderscout enabled email accounts, you will need login via the Single User Login. This will require the full email address and password of the account you wish to maintain.