How do you put innovation to work?

What are the ingredients for successful innovation? Is there a 'secret sauce' for getting it right? Just some of the questions Management Today put to a panel of respected corporate leaders...

Innovation in the service industry is very hard to get right. The best answer I have so far is that it has to sit alongside all the other managerial functions, to become a process to catch the ideas and relentlessly turn them into value adding changes. That’s the nitty-gritty of everyday business.
Charles Nasser, CEO at Claranet UK Source: Management Today: The RBS Series (Innovation)

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