collaboration

Before considering a unified communications project ask yourself these 3 questions

I heard a statistic from a leading vendor last week that said 80% of all unified communications projects fail. As someone who tries to help organisations truly embrace the transformational opportunity that exists with UC I was shocked by this statistic.

The biggest problem I see for those 80% of UC projects is that it is seen as a technology initiative. It isn't. Technology is of course key, but a successful unified communications project must consider so much more than infrastructure, servers and software.

To ensure your project is truly transformational you must look outside the technology and at how this project will and should affect people, process and communication. I believe many projects fail before they start, but asking some very basic questions can avert this:

Claranet integrates Star services

Following Claranet’s acquisition of Star in November 2012, we have been working hard to bring together the two companies as one. Our focus has been on aligning our people, processes and infrastructure in order to offer our customers an expanded portfolio representing the best services from both companies.

We are excited to have integrated Star’s services into the Claranet portfolio, and believe our combined expertise allows us to offer our customers a more diverse, competitive and stronger array of services. Star’s strong offerings around Unified Communications are complementary to our core service groupings. The portfolio now covers hosting, networks and communications.

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