Email and Collaboration

Microsoft messaging, managed by experts

Do you need help moving your Microsoft Exchange services off site? Do you want to improve service levels and user features but remove the headaches, distraction and cost of managing email and collaboration services yourself? By optimising and integrating Microsoft technology and the best security from the cloud, Claranet free you up to focus.

Why choose Claranet for Email and Collaboration services?

  • Over 10 years email service experience
  • Recognised as a leader by Gartner
  • Managed by experts in UK data centres
  • Consolidate suppliers and save time

diagram of email collaboration process

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Hosted, supported and billed in the UK

Email and Collaboration overview

  • Powered by Microsoft Exchange technology
  • Includes the latest Outlook clients
  • Easy access from iPhone, Blackberry and Android mobile devices
  • Know where your data resides with UK data centres
  • 99.9% service availability guarantee
  • 24x7x365 UK support with proactive monitoring
  • Security built in


  • On-demand (shared) (99.9% SLA) or dedicated architectures (99.9 or 99.99% SLA)
  • On-demand service includes control panel for simple adds and changes plus SharePoint sites functionality. Option to add instant messaging, screen sharing, presence indicator, video and audio conferencing package.

Download service overview PDF

How we work with you


Our experts can advise you on which of our Email and Collaboration service options is best suited to your business needs.


Working with Claranet removes the burden of project managing and carrying out the installation of your Email and Collaboration service yourself, saving you time.


We take care of the ongoing 24x7 management and monitoring of the Email and Collaboration platform. However, you retain the control you need with access to around the clock UK support.


We work with you to ensure your service continually meets your needs.

Email and Collaboration business benefits

Business Benefit of data sovereignty

Data sovereignty

Our services are delivered from UK data centres

Business benefits of security and protection


Access a level of security that would not be viable to achieve on your own

Business Benefit of focus


Free up your team to focus on growing your business

Questions? Get in contact with us

Make a sales enquiry

Please fill out the form below with your sales enquiry and we'll get back to you as soon as possible. If you are looking for technical support please email

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We aim to respond to all email enquiries within 5 working days, but we usually respond within 24 hours.

Speak to a member of the team

Please give us a call on 0207 685 8000 between 09:00 - 17:30 Monday to Friday to speak with one of the sales team.

For small business enquiries, please call Claranet SOHO on 0800 640 8009

Looking for technical support? Our UK support team are available 24x7x365 to help on 0330 390 0500


  • What tasks can I carry out using the self-service control panel?

    You can create, modify and delete users for Exchange, IM and SharePoint services. Reset users’ passwords. Configure email forwarding and distribution lists. Create and manage external contacts for inclusion in private address books. Create and configure public folders and resource mailboxes. Manage mailbox permissions. Manage disclaimers. Update address book information. Allocate disc storage to users.

  • Can the on-demand email service be used by Apple users?

    Yes. You can access emails on an iPhone, iPad and through Microsoft Outlook for Mac clients.

  • Is the service completely operated and managed in the UK?

    Yes. At the heart of Claranet’s email services are highly experienced technical professionals based in the UK, who use their considerable expertise and experience to build, operate and optimise email hosted solutions based on enterprise-grade technology, delivered out of UK data centres. These services are built around a predefined service design blueprint with a standard implementation process and methodology following Microsoft and industry best practice.