Improving your customer experience, together
Providing a market leading customer experience takes a dedication to getting the detail right. Winning brands trust Claranet to refine that experience together.
How we help hospitality, leisure and travel industries
Improve the customer experience
Offering peace of mind that your site performs 24x7.
Develop new web features quicker
Free your team to develop, not manage infrastructure.
Transform business communications
Feature-rich hosted voice solutions tailored to you.
Case study: Richmond Events
"Just because we use a managed service provider doesn't mean we don't have control. We require the flexibility to run our business how we want to, yet have the support we need."
Liam Quinn, IT Director
The need for flexible IT
Our unique offering is that delegates attending our events can create individual itineraries and no two itineraries are the same. People may not realise how complex a task this is, but it means all of our websites and CRM systems are bespoke, so flexible IT is critical. As an early adopter of managed hosting services, the flexibility offered has been key in saving the company during tough economic times.
A partnership of equals
Moving to cloud services does not mean a life of leisure for Richmond Events's IT team. Instead, there is a greater focus on the service levels that the business requires. Identifying a partner with a credible reputation for service delivery to similar sized organisations led to their choice in Claranet.
Lowering costs while improving performance
Liam Quinn states, "Despite the fact we are now more virtualised than ever before, the performance of our servers is far superior and the costs are far lower with Claranet. Managed services give us the ability to make the right decisions at the right time so we always get good value and have services that are fit for purpose."