Ethernet First Mile (EFM)

Dedicated connectivity offering broadband alterative

Claranet Ethernet First Mile (EFM) services provide a private, high-speed, managed internet circuit to connect your business locations. Offering guaranteed and dedicated bandwidth, backed by expertise, Claranet EFM offers an ethernet-like service at a lower price.

Why choose Claranet for Ethernet First Mile?

  • Expert advice included
  • UK support 24x7x365 included
  • Flexible options to match your need
  • You stay protected. Security built into the network

Why choose Claranet for Network services?

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Claranet Network services brochure

Claranet Network services brochure

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Norfolk Councils join with Claranet to provide better services

Norfolk Councils join with Claranet to provide better services

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Helping to get the balance right between cost and capability

Ethernet First Mile EFM process diagram

Ethernet First Mile overview

  • Available as internet facing or part of your private MPLS network
  • 24x7x365 UK support with proactive monitoring
  • 99.5% service availability (99% option)
  • Dedicated symmetric bandwidth
  • IPv6 connection
  • Guaranteed bandwidth: 2Mbit/s to 35Mbit/s
  • Flexible tiering of bandwidth and regrading
  • Unlimited data download
  • Managed Cisco router. Includes onsite engineer router installation
  • Security built in - we continually monitor and protect our network


  • Choice of source carrier where applicable
  • Enhanced monitoring
  • QoS – Six levels of application classification (MPLS only)
  • Backup: choose EFM, leased line, FTTC or ADSL broadband

Download service overview PDF

How we work with you


Our experts can advise you on which of our connectivity services is best suited to your business needs.


Working with Claranet removes the burden of project managing and carrying out the installation of your Ethernet First Mile service yourself, saving you time.


We take care of the ongoing 24x7 management and monitoring of your service including managing the router. However, you retain the control you need with access to around the clock UK support.


We work with you to ensure your service continually meets your needs.

Ethernet First Mile business benefits

Business Benefit of expertise


Direct access to the expertise you need. Superior optimisation

Business Benefit of having a trusted networks expert with Claranet


Innovative network service aggregator since 1996

business benefit of focus


Give your team back some time to focus on business growth

Questions? Get in contact with us

Make a sales enquiry

Please fill out the form below with your sales enquiry and we'll get back to you as soon as possible. If you are looking for technical support please email

Fields marked with a * are required

We aim to respond to all email enquiries within 5 working days, but we usually respond within 24 hours.

Speak to a member of the team

Please give us a call on 0207 685 8000 between 09:00 - 17:30 Monday to Friday to speak with one of the sales team.

For small business enquiries, please call Claranet SOHO on 0800 640 8009

Looking for technical support? Our UK support team are available 24x7x365 to help on 0330 390 0500


  • How does Ethernet First Mile work?

    Ethernet First Mile is an ethernet Service provided over multiple bonded copper pairs (maximum eight). The bandwidth available is dependent on the distance from the local BT serving exchange (maximum 4.8km) and the number of spare copper pairs available to the premise. Ethernet First Mile offers connectivity between the customer site and Claranet offering bandwidths options up to 35Mbit/s. Similar to other Claranet ethernet products, the service is underpinned by service level agreements and supports Quality of Service.

  • Why is IPv6 important?

    IPv6 was designed to succeed the existing IP addressing system of IPv4. Every device that connects to the internet requires a unique IP address. Under IPv4 the number of available addresses is running out. IPv6 resolves this issue by using a different addressing method that allows a greater number of addresses. IPv6 is set to become the standard addressing system of the internet, hence its importance.