Delivering superior customer experience is challenging: businesses have more touch points to manage (phone, mobile, chat, email), more data to analyse, and a disparate contact centre workforce too costly to support. Claranet’s Hosted Contact Centre (HCC) is the only true cloud-based solution available in the UK, blending a complete set of omni-channel features required within a contact centre with the resilience and scalability of our core network, giving you flexibility and peace of mind. No capex and a highly competitive licence price, providing a cloud-based service on a simple per-user-per-month basis.
Why choose Claranet for Hosted Voice?
- Specialist design and implementation consultancy services
- Expert advice on design and implementation set up and management
- Flexible commercial model
- UK support 24x7x365 included
- Seamless Integration to Claranet’s Hosted Voice service
- Future proof your customer service
- Post implementation training options available
HCC business benefits
Inbound and outbound capabilities including self-serve IVR, advanced call queuing, call recording, screen popping, scripting and much more
Your agents can access HCC on any device from any location, head office, regional centre or even remote working
Reduce staff needed for physical premises with the ability to move staff around different campaigns, reallocate agents and change IVR’s or roles
Feature-rich and flexible HCC solutions tailored to you
- Inbound and outbound voice, chat, and email campaigns
- Lead list management
- Integrated PCI-DSS compliant card payment handling
- Call workflow builder (IVRs and Queueing)
- Call scripting
- Call recording & encryption
- Sound file generation
- Live and historical reporting
- Powerful call generator (outbound dialler)
- Fully featured solution - everything you need to manage and optimise your contact centre
- Enhanced efficiency - introduce new capabilities to optimise workflows and agent productivity
- Business continuity - native disaster resilience; help to keep your business running as normal no matter what
- Speed of implementation – as its cloud based, HCC can be implemented in weeks not months
- Self-service solution – it enables users to respond more swiftly to changes in their customer demands
- Reduced costs – true pay-as-you-go (PAYG) approach so you only ever pay for what you use (based on peak concurrent model) and low outbound call costs
- Future proof – Never worry about costly upgrades again as HCC constantly evolves with the market and your needs, providing you with the latest innovations when you need them, and at no extra cost
- Broad feature-set allows tailoring of the solution specific to your requirements
How we work with you
We start with understanding you and your objectives. Working with industry leading partners we will help scope the solution you need with your team. We combine our understanding of your business with deep technical knowledge to create the right service.
Our HCC experts and account teams work with you to design the HCC solution for your needs, now and in the future.
Working with Claranet removes the burden of project managing and configuring the solution yourself, saving you time, and giving you the confidence that your cloud HCC will function to your requirements. We’ll help you set up the service and train your teams, so you’re up and running fast.
We take care of the ongoing 24/7 management and monitoring of your Hosted Contact Centre platform. However, you retain the control and act as administrator but with access to around the clock UK support. As a cloud based solution, you’ll get access to the latest features without the need for new hardware or additional cost.